Terms & Conditions of Confirmation for Event Flowers



An initial consultation with Donald Thornford (up to one hour) is required prior to securing your date with Bearded Florista. Any location/site visits that are requested including all subsequent consultations without securing your date with a Booking Fee (non-refundable) are charged for accordingly at £75 for the first hour (one-hour min charge) and £45 per hour thereafter. This fee does not apply if you secure your date with a Booking Fee (non-refundable). In the event you cancel your event date after securing with a Booking Fee, a break-down of charges will be sent to explain consultation fees.


Event Flowers Service


Full Designer Service - Minimum budget £1500 - Involves full dedicated attention from initial enquiry to post-event care

Basic Enquiry - minimal fuss - Event/party flowers - minimum budget £600 (20% VAT, delivery/set-up fee extra) or collect from Totnes)

Booking Fee to Secure your Event Date

  • £250 (minimum) Booking Fee is required for confirmation of the event date. For events more than three months in advance.

  • In some cases a Booking Fee of 20% of the estimated total is required to secure the date - e.g. budgets over £3000

  • If for any reason you decide to cancel your date the £250* Booking Fee is non-refundable.

  • The £250 Booking Fee is subtracted from your final invoice.

  • In the event, you cancel the event date with Bearded Florista, a break-down of charges will be sent. In the event you cancel your date, all consultations are charged for including time spent providing estimates.

  • The balance in full is required if contacting within four weeks of an event.

  • * minimum


Cancellations by the Client

  • ▪  Cancellations must be made in writing/email, and notification must be given as soon as possible.
    ▪  If for any reason the event is cancelled or altered at any point, special flowers or accessories purchases must be paid for.
    ▪  Cancellations made on or after 28 days before the event date will incur a charge of 100% of the event order value.

  • Emails, telephone and personal meetings are charged for accordingly in the event of cancellation. Emails are £18 each, telephone calls are £18 each and up to £45 per hour, consultations at Bearded Florista are £45 per hour (up to one-hour minimum), on-site meetings are £75 for the first hour, plus £45 per hour thereafter (plus travel time and expenses).


Cancellation by Bearded Florista

  • In the event as a last resort due to any unforeseen circumstances that bearded Florista cancels the contract, no compensation is rewarded, other than refunding the Booking Fee and any additional payments that a client has transferred to Bearded Florista.


Estimates, Contract & Payment

  • Estimates are valid for up to 14 days of issue date.

  • No binding contract will exist until you accept the estimate in writing/email and we have confirmed receipt of the Booking Fee (non-refundable).

  • You will receive a confirmation of the Booking Fee and a contract for you to sign.

  • Prices may vary due to market fluctuation, however, no change in price will occur up to 5% after the final estimate and contract have been confirmed by you. If the price of flowers increases dramatically by more than 5%, Bearded Florista will request an increase in budget. If the increase in a budget cannot be agreed, Bearded Florista may only supply flowers up to the market value of the goods purchased in the 7-14 days prior to your event date. Bearded Florista will endeavour to provide the very best quality and arrangements within a given budget.

  • When we have an agreed total, Bearded Florista may request a further 10-15% of the agreed total sum for your estimate/invoice (minus the £250 initial Booking Fee). This payment maybe to help purchase specific sundries that are required to achieve the desired theme, for example, specific vases, pedestal etc. that are different from the available stock at Bearded Florista

  • The final payment is due anytime and up to 28 days prior to the event date.

  • In the event that you choose to reduce your items/budget (more than 15%) after you have agreed on a total, Bearded Florista will charge an administration fee of £125 + 20% VAT.

  • Bearded Florista will not supply flowers if the third party wants to provide a mixture of their own floral arrangements. Bearded Florista may consider incorporating clients homegrown flowers into the designs arranged by florists at Bearded Florista.


Extra Charges?

  • A delivery/set-up/reuse/collection fee is always in addition to the retail value of the flowers purchased for your event and will be applied according to each individual contract. In some cases, there may not be such a fee if the flowers are collected by the customer/client.

  • Items hired from Bearded Florista will be collected the following day or end of the event. A security fee is required in the form of a debit/credit card and will be Authorised no later than 24 hours prior to your event. This Authorisation is cancelled upon safe return of all Blue Geranium Florist property. All items hired must be returned undamaged or a replacement fee for the item will be charged.

  • All fees will be clearly outlined in your estimate and final invoice/contract, ensuring no hidden fees.



  • Fresh flowers are a living/natural product and there are occasions that a particular flower or specifically named variety may be unavailable or differ in colour/shade/tone according to the season. Whilst every effort is made to source the product sometimes we are unable to use a particular flower, in which case we reserve the right to use a similar flower in place of one previously chosen. All fresh flowers are subject to availability and stringent quality checks.

  • Extreme weather conditions sometimes affect the availability of flowers and foliage. We will always do our very best to provide within our capabilities and alternatives will be sourced if necessary.

  • Your flowers are ordered approx 7-28 days before your wedding date, after which Bearded Florista cannot guarantee specific flowers.

  • Bearded Florista sources a majority of flowers from The Netherlands for many reasons such as the widest choice of available stock and affordability. This may be temporarily affected during a transition periods with the EU and Customs entry to the UK. 

  • UK grown flowers are very limited and costs are generally higher per stem if available.


Responsibility & Privacy

  • We/Bearded Florista/Phil/Don/ are not responsible for injuries or damages sustained as a result of broken glass or materials. Liability is limited to replacement of supplied goods and no responsibility will be accepted for any consequential loss.

  • When you place an order with us or make an online enquiry we gather certain information which you submit, including an email address and contact details that we require to action your request. We will not sell, lend or disclose your information to any third party other than for the dispatch of your order.