Are the flowers guaranteed? While we aim to make every arrangement perfect, flowers grown as nature intended are not and slight imperfections and some occasional unpredictable behaviour is only natural. Similarly, we are only human and therefore, whilst we try our absolute best every day, we are not 100% perfect. However, we can assure you that we’re working our hardest to deliver your important gifts, messages and sentiments. We want to be sure that you’re happy with us and our flowers; If we make a mistake, we’ll make up for it by providing a free replacement (collect from Workshop) to ensure you’re taken care of appropriately, based on the nature of the faulty flower. 

https://www.beardedflorista.co.uk/terms-of-use-page-two 

• 48 hours notice required
• All deliveries are carried out between 10am - 1pm Monday to  Saturday
• Full name, correct address and contact mobile number required for recipient to assist with all deliveries
• If you need to discuss further please call +441803868983